Adaptive Inter-Organizational Workflow Management for E-Business Integration

As the collaboration between companies is facilitated in e-business environment, inter-organizational workflow management becomes an important issue. Because the inter-organizational workflow consists of autonomous organizational workflow, the coordination of these autonomous processes is required. In this paper, a local viewed inter-organizational workflow model is proposed, in which an inter-organizational workflow is defined as a set of block activities. Exception handling rules for internal process are defined with pertinent block activities. Based on the suggested model, a multi-agent system and a coordination algorithm are proposed. For the illustration of the suggested model, an example interorganizational workflow about book order process is presented

The Convergence of Manufacturing and Service Technologies: A Patent Analysis Approach

Active technological convergence of manufacturing industries and service industries has been emerged as a core and essential phenomenon for recent business environment. Technology convergence has already been the basic force behind the both product innovation and service innovation, changing the ways in which firms interact with their customers. Despite the gravity, there has been limited approach to investigate the technological convergence of manufacturing technologies and service technologies from the empirical perspective. In response, this paper aims to investigate technological convergence between manufacturing technology and service technology using patent analysis. For this purpose, we define the service technology and manufacturing technology. Following on this, we analyze the USPC classification of those technologies to analyze the technological convergence. To investigate the dynamic change of convergence, 10-year-dyanamics are observed. As case studies, three industries which show high level of technological convergence of manufacturing and service - banking, healthcare, and education industries are selected and analyzed in detail

Boost, Control, or Both of Korean Housing Market: 831 Countermeasures

Although the Korean government reported a housing supply ratio of more than 100% in the early 2000s, regional and class disparities in the Korean housing sector have not been correspondingly alleviated. Unfortunately, many Korean households are still enduring the economic burden caused by cyclical price variation, while many housing construction companies are on the verge of bankruptcy. To resolve the ever-expanding socioeconomic problems in the housing and real estate sector, the current Korean government proposed 831 Countermeasures, which has since met with much controversy. In an effort to address these issues, this paper utilizes a qualitative system dynamics model to elucidate and interrogate complex Korean housing mechanisms. By mapping bibliographical and experimental knowledge with causal loop diagrams, the positive and adverse effects of the 831 Countermeasures are also analyzed. Finally, based on the research findings, alternative policy guidelines are proposed that can be used to strengthen positive housing structures and obviate negative ones.

The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception

Previous studies have failed to take into account of the service sector, which accounts for a large portion of e-commerce transactions these days. To overcome the limitation, this research focuses on online service offers and attempts to develop their taxonomy. For the purpose, online services were identified from Korean Portal Sites and classified by 11 variables representing customer perceptions about service characteristics in the e-commerce context. Data for the analysis were obtained from a survey and the datamining techniques and statistical processes including factor analysis, clustering and ANOVA were used. As a result, online services were classified into six groups - mass, professional, intellectual, credit, supporting and facility services and the distinctive features of each group were examined and strategies for marketing and operations recommended. By understanding the unique characteristics of each service group, managers can implement more suitable strategies, foster more positive attitudes towards online transactions, and finally increase online buying intentions. (C) 2008 Published by Elsevier Ltd.Moon J, 2008, J BUS RES, V61, P31, DOI 10.1016/j.jbusres.2006.05.012Lankton NK, 2007, IEEE T ENG MANAGE, V54, P776, DOI 10.1109/TEM.2007.906850Shun C, 2006, ELECTRON COMMER R A, V5, P272, DOI 10.1016/j.elerap.2006.04.004Araujo L, 2006, IND MARKET MANAG, V35, P797, DOI 10.1016/j.indmarman.2006.05.013Standing C, 2006, IEEE T ENG MANAGE, V53, P297, DOI 10.1109/TEM.2005.861801AHLSTROM P, 2006, J PURCHASING SUPPLY, V12, P75, DOI 10.1016/j.pursup.2006.05.002ELLRAM LM, 2004, J SUPPLY CHAIN MANAG, V40, P17Vargo SL, 2004, J MARKETING, V68, P1HILL CWL, 2004, STRATEGIC MANAGEMENTGOLDSMITH RE, 2004, MARKETING INTELLIGEN, V22, P228METTERS R, 2004, SUCCESSFUL SERVICE OTELANG R, 2004, ELECT COMMERCE RES A, V4, P46Spreng RA, 2003, DECISION SCI, V34, P31Stafford TF, 2003, IEEE T ENG MANAGE, V50, P427, DOI 10.1109/TEM.2003.819652Montoya-Weiss MM, 2003, J ACAD MARKET SCI, V31, P448, DOI 10.1177/0092070303254408Chen Z, 2003, PSYCHOL MARKET, V20, P323, DOI 10.1002/mar.10076Perry M, 2002, IND MARKET MANAG, V31, P133CHO S, 2002, ELECTRON COMMER R A, V1, P339Straub DW, 2001, INFORM SYST RES, V12, P337McDermott CM, 2001, IEEE T ENG MANAGE, V48, P333, DOI 10.1109/17.946532Buzacott JA, 2000, INT J PROD ECON, V68, P15Cohen MA, 2000, SLOAN MANAGE REV, V41, P93Phau I, 2000, INTERNET RES, V10, P102POON S, 2000, J PRODUCT BRAND MANA, V9, P21FURRER O, 2000, TRENDS SERVICE MARKEKeeney RL, 1999, MANAGE SCI, V45, P533KOTLER P, 1998, MARKETINGCLEMENTE P, 1998, CONSUMER ONLINE COMMPeterson RA, 1997, J ACAD MARKET SCI, V25, P329Alba J, 1997, J MARKETING, V61, P38LELE MM, 1997, MANAGING SERVICE QUA, V7, P141KELLOGG DL, 1995, J OPERATIONS MANAGEM, V13, P323SILVESTRO R, 1992, INT J SERV IND MANAG, V3, P62ALBRECHT K, 1992, ONLY THING MATTERS BBUZZELL RD, 1987, PIMS PRINCIPLESSCHMENNER RW, 1986, SLOAN MANAGE REV, V27, P21ZEITHAML VA, 1985, J MARKETING, V49, P33LOVELOCK CH, 1983, J MARKETING, V47, P12CHASE RB, 1978, HARVARD BUS REV, V56, P137SHOSTACK GL, 1977, J MARKETING, V41, P73HILL TP, 1977, REV INCOME WEALTH, V23, P314ADAMS M, 1977, PUTTING AUSTR NEW SILINDBERG N, PRODUCTS SE IN PRESS